Prepare for a Power Outage Grand Island NE

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Heartland Electric
(308) 385-4600
4035 Stauss Road
Grand Island, NE
Services
Electric Contractors Residential, Control Systems & Regulators Dealers
Hours
24 Hours Service

Heartland Electric Company
(308) 385-4600
4035 Stauss Road
Grand Island, NE
 
Van's Electric
(308) 382-5656
2019 Pioneer Boulevard
Grand Island, NE
 
Kayton Electric Inc
(308) 389-3951
Grand Island, NE
 
Meyer Leonard Electric
(402) 664-3369
209 7th Street
Scribner, NE
 
C & S Electric
(308) 382-3591
Grand Island, NE
 
Affordable Electric Co Inc
(308) 382-4180
1604 West North Front Street
Grand Island, NE
 
Keller Electric Inc of Lincoln
(402) 464-0508
7411 Leighton Avenue
Lincoln, NE
 
Mettenbrink Electric Corporation
(308) 382-0257
Po Box 548
Grand Island, NE
 
Dj's Heating Air Conditioning
(308) 382-3115
2825 Northwest Avenue
Grand Island, NE
 


Under Normal Operating Conditions, grantees shall meet each of the following standards shall be met no less than ninety five (95) percent of the time measured on a quarterly basis:
 
A.  Standard installations shall be performed within seven (7) business days after an order has been placed.
 
B.  Under Normal Operating Conditions, grantee shall begin work on Service Interruptions promptly and no later than 24 hours after the interruption becomes known. Grantee must begin working on other service problems the next business day after notification of the service problem. Working on Service Interruptions must be more than merely acknowledging that a service interruption has occurred.
 
C.  The appointment alternatives for installations, service calls and other installation activities shall be either a specific time or, at maximum, a four-hour time block during Normal Business Hours. Grantee may schedule service calls and other installation activities outside of Normal Business Hours for the express convenience of the customer.
 
D.  Grantee shall be deemed to have honored a scheduled appointment under the provisions of this section when a technician arrives within the agreed upon time and, if the subscriber is absent when the technician arrives, the technician leaves written notification of arrival and return time, and a copy of that notification is kept by the grantee.
 
E.  Grantee may not cancel an appointment with a customer after the close of business on the business day prior to the scheduled appointment. Rescheduling an appointment is an independent obligation and does not necessarily excuse the missed appointment.
 
F.  If grantee’s representative is running late for an appointment with a customer and will not be able to keep the appointment as scheduled, the customer shall be contacted. The appointment shall be rescheduled, as necessary, at a time which is convenient for the customer.